Enjoying the game?
4 days ago
– Sun, Feb 18, 2018 at 11:05:23 PM
If you have been enjoying Escape the Dark Castle, please consider giving the game a rating on www.boardgamegeek.com.
If you are not familiar with the 'The Geek', it is the number 1 source of board game information on the web and we highly recommend having a look.
It takes just a couple of minutes to leave a rating for Escape the Dark Castle, and having a good rating really does make a difference to our future as a small game publisher.
Thank you for your support!
about 1 month ago
– Fri, Jan 19, 2018 at 12:51:02 AM
With great pleasure (and considerable relief) we can announce that all parcels going to our Kickstarter backers have now been despatched, and all shipping notification emails have been sent.
We are sorry this took longer than expected - the estimates we were given did not turn out to be correct, but we got there in the end and soon everyone will have their games.
Please note, some duplicate shipping notifications were sent out by mistake. However, we are assured that no actual duplicate shipments were despatched - just the emails. So please don't be alarmed if you got more than one email. Of course, if anything unexpected does actually arrive please let us know.
If you have not had your shipping email yet:
1) We're really sorry, we know how that feels.
2) Please check your spam/junk folders. The email might have gone in there. It will be coming from Gamesquest (firstname.lastname@example.org) or in some cases from DHL directly.
3) If it you still can't find it - something has gone wrong. It doesn't necessarily mean your parcel hasn't shipped, but we need to look into it for you. Please email us at email@example.com with your backer details and we'll ask the fulfilment team what has happened. Please keep in mind we are in the GMT timezone and we do (sometimes) take a few hours off to sleep - anything that comes in overnight will be dealt with first thing in the morning. But rest assured we want everyone to have their games as soon as possible, and we'll do everything in our power to make sure you get taken care of.
Thanks for your patience, this was a pretty big operation, and we hope your parcels arrive quickly!
Soundtrack and Stories
about 1 month ago
– Wed, Jan 17, 2018 at 12:07:59 AM
We have begun distribution of our digital items!
The original soundtrack is on its way to each and every one of you for free, since it was one of our unlocked stretch goals. You will get an email from Backerkit in the next few hours with instructions on how to download all 6 tracks in MP3 format.
For those of you who purchased The Story Pack, you will get a second email with details about how to get hold of this. The PDF includes 16 works of short fiction, all centering around the Dark Castle: A gamebook inspired 'death section', 9 character tales, and 6 boss 'legends'.
We hope the process goes smoothly, but as always if you have any issues please drop us a note in the comments here, or email us directly at firstname.lastname@example.org and we will assist you in any way we can.
We hope you enjoy the added atmosphere and immersion these items bring to Escape the Dark Castle!
about 1 month ago
– Fri, Jan 12, 2018 at 08:43:12 PM
We know how it feels to be waiting for an exciting package to arrive, it can be an emotional rollercoaster. To help settle the nerves, here are a few notes on how things are going with the fulfilment of Escape the Dark Castle.
With over 2000 parcels going out to some 42 countries over the course of a week or so, there are understandably a huge number of variables which inevitably lead to quite a wide spread of both despatch dates and arrival dates. We are hearing that shipping confirmation emails are starting to arrive, and a few of you even have games in hand already - you lucky devils. However, many of you won't have had either of those things yet and there is no need to be alarmed. The fulfilment center has been working hard all week to get our massive shipment picked and packed, but it was just too much to get it all finished before the weekend. There will be another batch of orders going out early next week so if you haven't heard anything please be assured firstly that you are not alone, and secondly that you are next in line. Nobody will be forgotten, and we'll post an update when shipping is 100% complete.
Early next week we will be posting an update with full details of how to claim our digital items. As a reminder, those items include the original soundtrack (free to all backers) and the Story Pack for those who purchased it (or who backed at Boss level).
It has been a long journey, but it's finally all coming together.
Thank you for your support.
The fulfilment process begins...
about 2 months ago
– Tue, Jan 02, 2018 at 11:33:57 PM
While this stage of the process is a little out of our hands, we wanted to let you know that we spoke to the fulfilment center this morning and everything is in order.
Today is their first day back after the New Year break, and we are not their only client, and it is a short week, so we need to cut them a little slack while they get back up to speed. Nevertheless, they seem confident it can all happen over the course of the next few days.
So sit tight - our parcels should be on the move before the week is out.